Refund policy

RePaw 30-Day Paw Promise

We want you to feel confident trying RePaw. If you're not satisfied with your purchase, contact us within 30 days of receiving your order at support@getrepaw.com and we'll help you with the next steps.

Change-of-mind returns
For ordinary change-of-mind returns, products must be unused, in their original packaging and returned within 30 days of delivery. Customers are responsible for return shipping costs unless otherwise stated.

Damaged, defective or incorrect orders
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photos of the issue. We'll review the problem and arrange an appropriate replacement, refund or other solution.

30-Day Paw Promise
Where the RePaw 30-Day Paw Promise applies, please contact us within 30 days of delivery and provide your order number. We may ask for reasonable information about your experience with the product so we can help resolve the issue.

Digital products
Digital products that have already been delivered or accessed generally cannot be returned for change of mind, except where required by law.

Refunds
Once a refund is approved, it will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Consumer rights
Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded, including applicable consumer guarantees.

For return requests or questions, contact support@getrepaw.com