Shipping policy

RePaw Shipping Policy

Order processing
Orders are processed before being handed to the shipping carrier. Processing times are separate from delivery times.

Delivery estimates
Estimated delivery times are displayed where available during checkout or in your order information. Delivery times are estimates and may vary due to carrier delays, customs, weather or other circumstances outside our control.

Tracking
Once tracking becomes available for your order, we'll send the tracking information to the email address provided at checkout.

Free shipping
Where free shipping is advertised or included with an eligible RePaw order, no standard shipping charge will be added for that eligible shipment.

Incorrect addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an error after ordering, contact us as soon as possible. We can't guarantee that an address can be changed after fulfillment has begun.

Lost or damaged orders
If your parcel appears lost, arrives damaged, or you receive the wrong item, please contact support@getrepaws.com with your order number so we can investigate.

International orders
International shipments may be subject to customs procedures, duties, taxes or other charges depending on the destination. Any applicable charges and responsibilities should be disclosed at checkout or according to the destination country's requirements.

Questions about shipping can be sent to support@getrepaws.com.